Hyster enjoys a wonderful relationship with the majority of its customers due its focus on producing complete customer satisfaction through its world class production. Our objective is to anticipate the needs of all our clients as well as deal with them with lift trucks which provide the performance, the dependability and the value which they require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and offer an on-going voice of customer research both on line and in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to guarantee the lowest cost of ownership and total reliability all of Hyster's machines are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests happen in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality Every Time
To initiate quality from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like for example part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold all employees responsible for consistent quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster provides a range of excellent features as standard with our products. By remaining dedicated to our focus on both safety and quality, and by being innovative from start to finish, we deliver some of the best material handling machinery on the market. These are only a few of the reasons Hyster has become a leader in the business.